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Noonki · Support
September 19, 2026
Noonki is a kindness app: it hands you one small way to make someone's day better, then turns that kindness into a garden by day and a sky full of stars by night.
Getting in touch
Write to support@goodnoonki.com and a real person will answer. Please say which iPhone you are using and what you were doing when something went wrong · it makes the fix much faster.
Your recovery key
Your garden lives on the device it grew on. The recovery key you were shown when it was planted is the way to bring it back, and it keeps working for as long as that garden exists. You can find it again any time on the You page, under Settings & care. Deleting your account is the one thing that ends it: that removes the garden, the sign-in details and the key together, and cannot be undone. If a key is ever lost, the garden can still come home from the phone itself, your own iCloud, your iPhone's backup or a garden file you exported · the common question on losing a key, below, explains each.
Noonki Plus
Plus is billed through your App Store account. To change or cancel it, open the Settings app on your iPhone, tap your name, then Subscriptions. Cancelling leaves the free garden exactly as it was.
Privacy
Your practice stays on your device. There are no ads, no analytics and no tracking, and we run no servers. The Privacy Policy has the whole picture in plain language, including what travels between friends and how to ask us to remove it.
Common questions
What's the difference between seeds and sparks?
Seeds are hands-on deeds you do in the world, and they grow your garden. Sparks are quiet, invisible kindness, and each one lights a star in your night sky. Noonki leans toward seeds in daylight and sparks after dusk, but both are always there.
How do streaks work?
Your streak grows the first time you complete any deed on a new day, at most once per calendar day. Days roll over at midnight. Missing a day never erases anything: the dial pauses, every day you kept waits on the mending thread, and the count of days tended only ever grows.
What if I lose my streak?
You can't · not anymore. A missed day pauses the dial instead of clearing it, and your Noonki offers to help you mend: choose any two kindnesses you have not already done today · from the mend page or from today's board, and a note already hanging there can be chosen · then complete each with one tap on its ring, from the mend page or from the board. The mend follows either way, and every day you kept rejoins the run. Mending is free for everyone, always · any time, as often as you need, with nothing to spend.
Can I choose my own deeds?
Yes · the day's board is yours to build. Each morning six kindnesses hang on the Garden board on their own, and every one of them can be swapped or taken down: each note wears two small chips at its corners · deal, which hangs another note in its place, and unpin, which takes it down, and holding a note opens the same choices as a menu · Swap this note, Leave it for tomorrow, Take it down. A note taken down can come straight back with Oops · undo for a minute. The encyclopedias on the Seeds and Sparks pages hold every kindness on one shelf · browse, search, star the ones you keep, and pin whatever you choose to today's board or tomorrow's. Anything you don't choose, the garden quietly chooses for you.
What if I lose my recovery key?
Look on the You page first: while the garden is on your phone, its key is always kept there, under Settings & care, so you can simply write it down again. If you signed out, sign back in on the same iPhone with your email and password or with Sign in with Apple · those details live on that phone and open the garden without the key. On a new iPhone, three things can still bring the garden home. Restoring the whole iPhone from its own backup brings Noonki back as it was. The copy in your own iCloud can come home too: sign in to the same Apple account, open the recovery key tab on the sign-in screen and try the key as you remember it · if it does not match, the gardens your iCloud holds are listed below it, ready to bring home, and each brings its key back to the You page. And a garden file you exported can be opened from the same screen or from the You page. If none of those remains, the garden cannot be recovered: the sealed copy opens only with its own key, we keep no other copy, and nobody, including us, can reset a key or open a garden without it. Your private notes, journal, kept words, the lines planted in flowers, the gentle calendar and the names on your own kindnesses are never in the iCloud copies, so they return only with the phone itself, its backup, or a file you exported; photos return only with the phone or its backup.